FAQ

 

When can I use the device?

The brace is lightweight and very comfortable. You can use it anytime and anywhere you want; at work, school or watching tv. The massager does not affect your daily tasks.

 

Can I charge it via USB?

Yes, our brace comes with a usb cable and can be recharged. 

 

Will I feel instant relief?

Yes, the effect is immediate. However, we recommend using it twice everyday for optimal results

 

What are the delivery times?

We ship worldwide for FREE. Delivery times depends on where you are located. Shipping to USA is 4-14 business days and rest of the world is 7-14 business days.

 

Where can I track my order?

You can use the Track My Order section on our website or any other tracking website and use your personal tracking code provided with your order once it is shipped.

 

What should I do if I am not satisfied with my product?

The HeatRelief Tri-Massage brace comes with an unconditional 100% money back guarantee. There are absolutely no conditions, no forms to fill out, nothing to prove and we promise not to question you. If you do not have a positive experience for any reason, we will do everything we can to ensure you are 100% satisfied with your purchase.

 

What are the methods of payment?

You can currently pay by credit card, PayPal or Apple Pay and Google Pay on our website. We do not accept bank checks, wire transfers or payments on receipt.